Intel Bits

How we work

Our involvement in your project begins with a discovery phase. Our initial focus is to understand your business needs and project requirements. We discuss goals and time frames, expose potential issues, and illuminate technical requirements. We will analyze your information, ask some questions, offer you more ideas. The discovery phase completes with our proposal to you. Your benefit is that you gain the full description of your business needs, elaborated by our specialists within a very short period of time.

We follow a process oriented development methodology designed to minimize project risks and development time. We focus on business solutions that fulfill business goals, instead of merely providing technical solutions. All our applications are built on the basis of this philosophy.

We have a dedicated team of professionals that forms the Intel-Bits Support and Maintenance Team. We provide our customers dedicated Technical Support with low hold times & quality customer service. We provide a full line of support services whether its after-hours support, select-hours support, or round the clock 24x7 support. We understand the importance of quality service and strive to provide top-notch service that is friendly, courteous, and helpful at all times, with no exceptions. Our Support team will provides an efficient escalation process through a multi-tier approach to keep requests routed to a Technician who will find a resolution to a customer's problem.